What We Do - Enterprise

At the core of every business there should be a burning obsession with customers.

Understanding their needs and keeping their attention, requires a multitude of skills across technology and business operations.  A clear understanding of the customer, their context of relationship and data, must be the foundation of innovative new products and services.  Consumers and enterprises expect all channels of engagement to be aware, personal and secure.  The challenges of fragmented silos of customer data persist so we know that we need to solve for experience in a more flexible, de-centralized manner.

With data and analytics at the core of our technology approach, we help organizations harvest and optimize the way they define, see and engage with their customers across B2B/B2B2X/B2C contexts.  Our unique knowledge of providing technology to end consumers as a service (Servitized), brought together with understanding of the assets that enable their experience, provides real time solutions that make a difference in your business. 

Now more than ever, digital commerce is foundational to all businesses.

For tier 1 enterprises, digital commerce is largely hampered by legacy systems of record, limiting the ability to seamless connect internal and external users.  Consumers do expect this seamless flexibility across channels and have little patience for the trappings and limitations of that internal complexity.  Competition demands the ability to rapidly deploy new digital products across well integrated channels.  Our ability to bring best of breed and custom commerce solutions is built on a focus of building for change with headless, API first, omni-channel enabled solutions. We combine this commerce understanding with our focus on customer (B2B and B2C) data and strategy as well as case mgmt., so that we keep the full customer lifecycle in view of our solutions and approach. We work with you to achieve rapid transformation of the digital channel while helping legacy platforms evolve to a less constricted state.

Successful operations depend on superior value chain performance. Long-term success requires tightly connected supply chain partners who serve demand chain partners’ needs in a timely, efficient manner that delights customers.

Operations are under constant pressure to evolve their service delivery models, to provide more timely and robust service experiences. Our team has a long history of successfully balancing these challenges to be more efficient and effective. Traditional supply chain transformations have misspent billions of dollars investing in underperforming, monolithic platforms that struggle to adapt in real time, often being near obsolete upon completion.

At Virtus, we have a deep understanding of world-class distribution of devices and services, the way in which they are loaned, leased or “Servitized”. We have the unique ability to rapidly build solutions focused on business users being empowered. We have successfully designed, deployed, and operated global supply chains in weeks.